Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Privacy Policy (“Policy”) describes how Haowki (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website https://haowki.com (“Website”). We are committed to protecting your personal data and your right to privacy. If you do not agree with the terms of this Policy, please do not access the Website.

This Policy applies to all visitors, users, and others who access the Website (“Users”).

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1. Information We Collect

We may collect the following categories of information, either directly from you or automatically through your use of the Website:

a. Personal Information

We may collect personal identifiers such as:

• Full Name
• Email Address
• Contact Number
• Shipping and Billing Address
• Payment Information (processed via secure third-party gateways; we do not store card data)

b. Non-Personal and Technical Information

We may automatically collect:

• Browser type and version
• IP address
• Device type and operating system
• Geolocation data
• Website usage information (e.g., pages visited, time spent)

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2. Use of Your Information

We use the information collected for lawful business purposes, including:

• To process and fulfill orders placed through the Website
• To communicate with you regarding purchases, shipping, and support
• To respond to your inquiries and provide customer service
• To personalize your experience and improve website performance
• To detect and prevent fraudulent transactions or security breaches
• To comply with legal obligations
• To send marketing communications (only if you opt-in)

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3. Legal Bases for Processing (For EEA & UK Users)

If you are located in the European Economic Area or the United Kingdom, our legal basis for collecting and using your personal information depends on the type of information and the context in which we collect it. We process your personal data:

• With your consent
• To fulfill a contractual obligation
• To comply with a legal obligation
• For legitimate business interests, provided your rights do not override these interests

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4. Disclosure of Your Information

We may share your personal information with trusted third parties, including:

• Service Providers: Payment processors (e.g., Razorpay), shipping partners, hosting providers, and marketing platforms.
• Legal Compliance: To comply with legal processes, such as a court order, subpoena, or other lawful request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties are contractually bound to safeguard your data and use it only for specified purposes.

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5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required by law.

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6. Data Security

We implement commercially reasonable security measures including SSL encryption, firewall protection, and restricted server access to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

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7. Your Rights and Choices

You may have the right to:

• Access, correct, or delete your personal information
• Withdraw your consent at any time
• Object to or restrict data processing
• Lodge a complaint with a data protection authority in your jurisdiction

To exercise these rights, please contact us at support@haowki.com.

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8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze traffic, remember your preferences, and serve personalized content. You may modify your browser settings to decline cookies, though some Website features may not function properly as a result.

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9. Third-Party Links

The Website may contain links to external sites not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to read their privacy policies before submitting any information.

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10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

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11. Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time. Any changes will become effective immediately upon posting to this page. Your continued use of the Website after such changes constitutes your acknowledgment and acceptance of the revised Policy.

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12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, or to exercise your data rights, please contact us at:

Haowki
Email: support@haowki.com
Website: https://haowki.com