Shipping Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Shipping Policy (“Policy”) describes the shipping practices of Haowki (“Company”, “we”, “us” or “our”) for orders placed on our website https://haowki.com. By placing an order, you agree to the terms below.

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1. Shipping Locations

We currently ship orders to all locations within India, including metropolitan, urban, rural, and remote areas.

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2. Order Processing

• Processing Time: All orders are processed and dispatched within 1 business day of order confirmation.
• Cut‑Off Time: Orders confirmed before 5:00 PM IST will be dispatched the same day. Orders confirmed after this time will be dispatched on the next business day.

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3. Shipping Partner

• We partner exclusively with Shiprocket for domestic logistics.
• All packages are handled end‑to‑end by Shiprocket.

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4. Shipping Charges

• Free Shipping: We offer free standard shipping on all orders, regardless of order value or location.

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5. Estimated Delivery Time

• Standard Delivery: Typically 3–5 business days from the date of dispatch.
• Peak Seasons & Remote Areas: Delivery may take up to 7 business days during high‑volume periods or to extremely remote PIN codes.

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6. Order Tracking

• After dispatch, you will receive your tracking number via:
  • Email (to the address provided at checkout)
  • SMS (to your registered mobile number)
  • WhatsApp updates (to the number provided at checkout)
• You may track your shipment on the Shiprocket tracking portal or via the link provided in these communications.

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7. Cash on Delivery (COD)

• COD Available: Yes, at checkout.
• COD Charge: No additional fee for COD orders.
• Cash payments must be made to the delivery executive at the time of receipt.

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8. Shipping Delays & Issues

• Delays:
  • In case of unexpected delays (e.g., extreme weather, public holidays), we will notify you via email/SMS/WhatsApp with revised delivery estimates.
• Non‑Delivery:
  • If you do not receive your order within the estimated delivery window, please contact us at support@haowki.com with your order number and tracking ID. We will investigate and resolve the issue promptly.

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9. Failed Delivery Attempts

• Shiprocket will attempt delivery twice. If unsuccessful, the package will be returned to our warehouse. We will contact you to arrange re‑shipment at no extra shipping cost.

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10. Contact Information

For any questions or assistance regarding shipping:

📧 Email: support@haowki.com
🌐 Website: https://haowki.com